by Xistenshal, 26 October 2007

I bought a Roland FP-4 Stage Piano. Easy to deal with, very fast delivery, value for money was excellent in this case.

by Tullymore, 30 September 2007

I've made 3 fairly major purchases from Thomann including a S.P.L. Track One and various studio accessories.I managed to blow the pre-amp section on the S.P.L. (my own fault I think) dropped them an e-mail and 1 week later got a reply asking that I return the product via courier pick-up for repair.I had the unit back in less than 2 weeks ,properly repaired and at no additional cost.I think their prices and service are great and would'nt hesitate to use them again.Very good.

by Wainmcdonald, 20 January 2006

Great prices, simple ordering process, good communications and order delivered at least two days earlier than I hoped it would be. I've used them several times and have always been surprised how quick they can turn an order round. (Presuming the item is in stock)So far I've bought a Boss Dr880. Tascam Cdrw750 and various pickups and have been more than happy with their prices and service.

by Ravendarque, 18 January 2006

Astonishingly low prices, simple and smooth ordering process, plenty of communication throughout and my order was delivered at least two days earlier than I hoped it would be. What more could anyone ask? Highly recommended.

by 94cliff, 27 November 2005

I recently ordered a BC Rich electric guitar for my sons Birthday for less than half the retail price and it arrived on my door (from Germany) within 5 days. The guitar was in perfect condition on arrival and I can only praise Thomann for the excellent service we received. I would say that I had difficulty trying to contact them by phone, but the e-mail response was very quick.

by Iffy321, 12 January 2006

I ordered an Ibanez M100C guitar case from thomann through their website and was absolutley amazed when the goods arrived through the door a day and a half later. The price and quality of the case was Excellent and as I say the speed of delivery was outstanding. I would recommend using this company to anyone.

by Simon, 09 February 2007

I purchased a top of the range french horn and found the staff to be very helpful and the delivery from Germany was only two days! Thoroughly good experience.

by Jonnyh From Stoke On Trent, 12 January 2006

i ordered my epiphone sg400 with maestro on the 22 of december it came in 4 days to the uk that is super fast delivery over xmas. the guitar was in mint condition i carnt say nething bad bout this company at all. and the best bit it is hlf the price that it is in the UK a bargin to. I would buy any time of this company the guitar was even in tune when i played it keep up the mint work people A++++++++++ SERVICE

by Jase M, 05 January 2006

Recently ordered a bass guitar and 40 watt amp from their own brand (Harley Benton) I believe the guitar is made in the same factory as Shine guitars. The guitar and amp are both excellent value and the guitar plays as well as guitars that I have tried at 3 times the price. The goods arived from Germany within two working days (not sure how they managed that one). British companys could learn a heap from Thomann's example, really good service, answered emails promptly, etc. Well done.

by Jonnyh, 29 December 2005

The delivery was awesome i ordered my Epiphone ltd edt sg-400 guitar on the 22nd and it was here by the 29 that very fast over the christmas time. The costomer service was also very good and reliable. I found the product almost half the price that i would of paid in the UK. I would recommend this store to ANYONE its mega awesome. The product also cam with everything that i was hopeing for and it was in mint condition no worrys what so ever

by Lyncol1737, 27 March 2006

Placed order for a Conn 88HKO which are extemely rare in the EU. Initial inquiries dealt with quickly, though not completely, but order process superfast and trombone arrived within 2 days. 5 days ahead of qoute!!!! Great experience - will happily use again

by Lynx636, 07 November 2006

i have placed many orders from thomann and they have all been delivered on time and i found their service very good but their website can be slightly confusing at times

by Franknstein, 24 May 2006

I have used this company on at least 10 separate occasions to buy anything from PA systems to saxophones wireless mics etc and have probably spent the best part of £5000.00. I cannot fault the quality, delivery and price of all their items and will continue using them for most of my needs. British service could learn a lot from this retailer!!

by Dmorley, 01 December 2005

This company cannot be faulted. Excellent service from start to finished. Required extra evidence for credit card payments which was re-assuring. Email support prior to buying excellent, delivery within days as promised. Overall i have saved over £250 in the deal in comparison to Uk retailers. Visit their web site before ordering for re-assurance, you'll get the produts and save big time!

by Chimaera, 14 September 2007

Hmm! I've just been reading these reviews and I wonder how manyare bona fide and not just worried music shop owners trying to stave off this FAIR competition! I've ordered a lot from Thomann and have always been very satisfied by price, products and aftersales. In fact, just bought a HB 1335CH (semihollow guitar) which was delivered yesterday. Beautiful guitar (for the price!)but suffering from bad string buzz. Called Thomann who said they'd pay for UPS back to them if I choose. Not bad, eh?

by Steve, 30 August 2005

Thomann are a very large on-line musical equipmet retailer. They are based in Germany although they now also have a base in the uk. I have used them many times over the years and have been extremely satisfied with them. They have an awesome range of products and offer very keen prices on the vast majority of items. Delivery can be a little slow if any items are out of stock, but the staff are very helpful whether contacted by e-mail or phone. Customer service is excellent

by Diapason Dabbler, 16 February 2006

I have used Thomann on about 5 occasions. Each time, the delivery was within a few days - BRILL. Had one order when I realised I'd asked for the wrong kit. Emailed half hour later & got confirmation that the order had been updated. Only one occasion when a "for info" email went unanswered. Otherwise, they cannot be faulted. Great for price - as others, half the UK price even when postage is added. Good selection, on-time, A1 condition. etc. etc. Never had a prob with out-of-stock items.

by Ashley C, 07 February 2006

Thomann are an amazingly good store. Over the years i have bought everything from thomann from 3 electric guitars 3 basses an electric drumkit to pa equipment. the items (of which are in stock) will arive in around 4 days. another good thing about thomann is postage. it is a small fee...........FOR AS MANY ITEMS AS YOU WANT!!!!! A******

by Riggers, 29 September 2005

I have ordered several items (A Digitech Whammy being the most recent) from Thomann, and I have never been disappointed. Even if you get nobbled by import tax, chances are you'll find Thomann are a lot cheaper than UK retailers, even online. Customer support was quick and efficent, and delivery was quick (even at Christmas!).

by 50thamdlxstrat, 01 March 2006

2 weeks to deliver in stock items caused by admin hassle and then an unexplained 4 day delay in despatch. Email correspondance very poor. Many converstions explaining the "urgency" (birtday present) and was promised the items would arrive in time... they didn't. If I spend £100.00 with someone I'd hope for good service. My order was &gt£1000.00. All they could say was if I dealt with them again they'd try and do better. WOULD ONLY USE AGAIN IF THEY HAD THE ONLY STOCK IN THE UNIVERSE.

by Bassless, 24 November 2005

I ordered a Yamaha BEX-4C bass guitar on 01 October 2005 which was shown as being on 2-5 day order time into stock. This was the secondary factor in my decision to order, the primary factor being the competitive price. However, I am told that the guitar will not be in stock until mid-December, and then it still has to be shipped from Germany to me in the UK. So I doubt I'll see it before Christmas. Three months delivery when it should have been something like 2-3 weeks is not good.