by Branflake, 13 March 2008

Customer service and parts departments are both completely clueless, and requested that I dismantle and return a cross trainer just because I needed to replace an external washer that was part of the footplate that I'd assembled myself! Replacement item was never delivered, and I had to chase up a refund. The whole experience was like banging my head with a tea tray for hours, only less enjoyable.

by Unhappywithfitnesssuperstore, 25 January 2008

Fitness Superstore's customer services division is wretched. They delivered two weeks late and took two months to fix a problem that developed on the first day. In the end, they were arguing with me, even though it was me who was inconvenienced, and they left nothing but a nasty taste. Eventually, I was offered a partial refund - even though I was never able to use the equipment. Avoid like the plague.

by Bob6769, 27 December 2007

I ordered a a Marcy Premier Personal Gym. it arrived in a terrible condition, with parts missing. no help at all from customer service. Avoid

by Andy Presh, 20 December 2007

I was slightly dubious about ordering after reading these reviews. I did however order a Reebok Iron Vest and it has come on time in perfect condition. I would certainly but from here again.

by Jw8989, 15 March 2007

After taking my money for a Curl Bar, Weight Clips and Powertec Rack System I was assured that if I was out when my goods were delivered they would post a card through my door. The goods were delivered late, signed for by my neighbour (they were worth just under £400 and in my name!) then left damaged on her driveway. It's taken over a week to get them to acknowledge the fact they owe me a replacement yet I shall be requiring a full refund. Lots of promises, poor delivery of them(literally!)

by Adrian M, 31 January 2007

I have ordered a rowing machine from this company 4 weeks ago, they do not even have it in stock, but will not refund my money, despite repeated call to their customer services department

by Jimmy, 02 January 2007

purchased a rowing machine and it arrived within time for Christmas

by Chrisb, 06 April 2006

Seems I've had a better experience with this place than other reviewers so thought I'd even it out a bit. Haven't had to deal with customer service so the poor ratings may well be accurate, but I've ordered a few times and items have arrived on-time (delivery damage is N/A as they were weights and so undamagable)

by Sticktoargos!, 23 January 2006

I ordered an exercise cycle and waited the standard 7 days for delivery, nothing arrived.I phoned to check. I was told that the item was out of stock. Apperently I had been sent an email to tell me this.(No I had not) They were back in stock and one was on its way.7 days passed and nothing arrived.A phone call to them revealed that it would be out of stock for another month!I cancelled the order and recieved a email confirming my account recredited, after 5days my account hasn't been credited!

by Nigel, 01 December 2005

Quick to take your order and money, but if the goods come through damaged, then they don't want to know. We had half a water rower that arrived in a poor packaged state (other half to follow I guess), although we signed for the delivery and stated UNCHECKED, this wasn't good enough. On opening the package we found a damaged part which they were unprepared to acknowledge. Thank goodness the water rower manufacturer was there to help.

by Nikki1245, 24 September 2005

I ordered a £299 Pro-Form 800CDE exercise bike from www.fitness-superstore.co.uk / Bodypower Sports Plc. I was eager to have it for the weekend so paid £15 more for next day delivery. When it arrived I discovered that it not only lacked all the bolts and screws but also lacked the seat - essentially it was useless. When I complained and asked for a refund on the cost of delivery I was told that they had fulfilled their duty by shipping me a "boxed item", and that this was sufficient.

by Notinpressed, 15 August 2005

I ordered a B102-HRC Upright cycle It was delivered within timescale but the goods where damaged and five parts where missing The customer service dept did not return my calls and it took 2 weeks to have the goods uplifted and have my money returned and not before the store tried to blame me for accepting shoddy goods from their carrier even though I did not sign for the delivery myself as I was not in When the goods where delivered