by Qianwang, 12 February 2008

ordered Zanussi ZDF411 Dishwasher. JL customer service center called for arrange delivery with us. However, they force the date on us which is our holiday dates. Without any felixbility the guy sugguest we cancel our order! How they value your as customer is very clearly showed. We complaint in writing but so far no response, we decided cancle order and purchase else where which have a better modle and price, a lot places will arrange delivery suit customer. Goodbye JL. Feb-2008

by What Customer Service?, 25 October 2007

Purchased a 42" full HD LCD tv from John Lewis online. Its never specified that the cardholder & person making the purchase must be the same so when I bought it with partner's card, they reserved amnt & then later refused transaction resulting in bank stopping the card. We then repeated transaction but in partenrs name. Arrived with one button on remote broken. Emailed JL & were told to fill out online form requiring all sorts of serial numbers. We did only to be told to contact manufacturer!!

by Lucyr, 17 May 2007

Montana bar chairs:NOT suitable for families; broke within months of purchase (pushed over by my toddler). Rude / abrupt customer service- refused refund! So much for 'never knowingly undersold'!

by Drkirkby, 22 March 2007

I puchased a Toshiba laptop from the Oxford Street store. There is no hard-sell like there is from other shops nearby. Just good honest advice. I know for a fact staff are not paid commission on what they sell (only an annual bonus depending on how well the John Lewis Parternship does). Hence staff have no insentive to sell you something just becuase it is a few more pounds in their pay packet. Laptops have a 2 year parts and labor warranty. Excellent.

by Renebet, 19 February 2007

Bought washer drier, price wasn't the cheapest but it included 2 years warranty (£100+ at other places). Got a call organising delivery time less than 30 minutes after my order. Arrived on time delivered by 2 polite men. Couldn't ask for better.

by Ivan.H, 01 February 2007

Short and sweet Excellent service all around. Ordered my Sony KDL-40V2000 LCD TV late in the evening got a phone call next day stating the delivery date and a follow up phone call the day before delivery to confirm and it was delivered as informed. A flawless operation The tv price's may not appear cheapest around but for a few £ extra you will get 5 years piece of mind with their free 5 year warrenties. this item was over £400 cheaper then some (quote) low price (unquote) rivals.

by Disappointed, 25 January 2007

We ordered a Zanussi washing machine and were delighted with the price and that someone rang to sort a delivery the next day. This was arranged for a following Wednesday. Imagine our dismay when someone rang to cofirm a delivery time for Tuesday.We both work on Tuesday, taking an afternoon off would add £70 pound to the price. It was explained that our local store could only deliver to our area on that day. Our only recourse was to cancel the order. We found this unacceptable.

by Malanddi, 11 January 2007

We had ordered a wooden blind for the kitchen at a cost of almost £500when it came it was the wrong shade and they had fitted it, a this was not noticed until a couple of days later. When contacted they dealt straight away with no problems whatsoever. It took about 3 weeks to replace but it was the best service we could have expected, An excellent company

by Simon, 07 January 2007

Recently bought a Pioneer Plasma TV from JL. Ordering - done on my behalf by JL Bristol through JL High Wycombe complete with the Bristol area price match. Staff - Excellent, really understand their product Range and the technologies involved. Delivery - Rang me to confirm on the day as requested and arrived almost to the minute. Really top store - wish I'd bought my daughters pushchair from them... But that's another story

by Bobby, 11 May 2006

Worst experience of my life. I ordered a Cot Bed that originally was going to take 2-3 weeks to arrive. After much chasing and 3 months i received the cotbed damaged, a replacement then took 3 further weeks to arrive. still witing for the original cotbed to be picked up, absoloutely appalling service.

by Amanda And Malcolm Burgess, 26 February 2006

Excellent company, cannot fault them. We purchased a dishwasher online and were not satisfied with it. No questions asked, collected and full refund given even though we had used it a few times. We highly recommend John Lewis.

by Philv, 26 January 2006

Absolutely appaling, I ordered 3 items from johnlewis.com, I waiting 1weeks before contacting them only to be told that my item had been out of stock and I Would be waiting 2weeks for it to become available...they then sent out my other 2 items. I waited 3weeks for the other item then requested a refund that took 2 months to get to me!!!. never again.

by Former Empiredirect Customer, 21 December 2005

Having been badly let down by Empiredirect, I ordered from John Lewis at 6:00pm and received the goods by 8:00am next day, with free delivery and an extended warranty thrown in for good measure. I cannot praise the service highly enough and will make sure I go to John Lewis first next time!

by Terry, 11 December 2005

Have used John Lewis and Waitrose stores over many years the advice is always spot on and impartial, prices usually the cheapest. Aftersales support is excellent any faulty goods are exchanged on the spot. Delivery of items have always been on time.

by Philw, 29 November 2005

Wanted two items from the lighting dept - that were out of stock in the local shop and in their warehouse. They made enquiries to obtain and found the nearest shop with them in stock but found that their online puchasing arm held separate stocks from the shops. They were very helpful indeed and directed me to johnlewis.com and provided me with the stock number. Ordering was easy and goods were delivered at no extra cost two days later. Excellent.

by Rhorley, 26 November 2005

Product extremely well wrapped & delivered within 5 working days as promised. Will cerainly buy again from John Lewis. The product price was below that of all other competitors.

by Mummygoth, 25 July 2005

Having perused the John Lewis website to choose my son's new pram, i phoned my local John Lewis' to see if they sold the model in store and if they had a display i could try out. They were charming and helpful over the phone, they did indeed have a Zooper display model, and checked avaliability of the pushchair for me- all over the phone before i'd even got there! Upon my arrival they demonstrated how the pushchair worked, and i was able to collect it that very day! A* service!

by Cappkid, 19 July 2005

This has got to be the worst company going. Had to wait two months for delivery of a product that I could buy in most high street stores today. There was no sign of remorse and quite frankly my hard earned bucks should go to a better company.

by Jonny B, 22 June 2005

Been shopping with John Lewis five years. Staff are friendly and know their stuff, most electrical products come with extended warranties with no extra cost, and whenever there has been a problem they have replaced the item immediately - even paid my fuel costs for bringing it back to shop.

by Vicky, 02 June 2005

Bought a kuster high chair that started to warp and split, they wouldn't offer a refund and the cushion we bought to use with it they wouldn't refund either, they eventually offered an exchange on the chair but not the cushion.

by Abshak, 28 May 2005

As ever, the service was the best when in my local store (Cheadle), got the best impartial advice I've ever received and never once felt pressured into buying anything straight away. These guys know what they are talking and I guess thats down to some fantastic training on the products. I went in to buy a Tunturi rower priced at over 500 pounds. Throughout I felt as was getting the right product for my needs. Came home to have a think about it before commiting and was advised to have a look online at their website as I could order online too. Great advice again, not made to feel as though the company was competing internally, ie johnlewis.com against the branches. A refreshing approach by a fantastic retailer. I love John Lewis.